WARRANTY INFORMATION


 

New Purchases

The following policies are applicable to Nagashock.com and Nagashock LLC (hereinafter Nagashock Gaming) products.  Our Nagashock controllers are custom modified uniquely for You. We tailor our design to fit You, and therefore we cannot accept returns or provide you a refund for our controllers. We will always work with you to resolve issues, please contact us if we can be of assistance.

We strongly believe you will be pleased with our design, and we are happy to offer you the following warranties for our authentic controllers:

Standard Warranty Deluxe Warranty Terms of Coverage
Digital Click Triggers 3 months 6 months from the built date specified on your warranty card
Digital Click Bumpers 3 months 6 months from the built date specified on your warranty card
Back Buttons 3 months 6 months from the built date specified on your warranty card
Tension Modifications 1 month 3 months from the built date specified on your warranty card
Digital Click DPAD and/or Face Buttons 3 months 6 months from the built date specified on your warranty card
Pro-Wire Modification 3 months 6 months from the built date specified on your warranty card
USB Modification 3 months 6 months from the built date specified on your warranty card
Stick Drift 45 days 45 days from the built date specified on your warranty card

During the warranty period we will repair or replace parts that were modded per your order and are not working properly due to a defect or malfunction resulting from the build process. Customers will be responsible for shipping costs to and from our shop. If you are experiencing issues covered under our warranty and meet the guidelines specified above, please contact our customer support at support@nagashock.com prior to shipping back your controller for warranty service. To validate the authenticity of your purchase, you must also provide us with the original warranty card with its certificate of authenticity that was included with your original Nagashock controller. Our customer support will be in touch with you within 48 hours so please make sure you provide us with your current contact information, as well as an email address you check often and the time(s) during the day to best contact you. Nagashock Gaming will not honor warranties on controllers that were not purchased directly through our website.

Please note that your warranty is void if the warranty seal on your controller is damaged, peeled, removed, or if the controller has been opened in any way. Our warranty covers our work and the parts that were modded by Nagashock Gaming during the process of building your custom controller.

The following issues are not covered under any warranty:

    • Damage to our parts due to blunt force (for example: dropping the controller on a hard surface, throwing the controller after a frustrating match)
    • Normal “Wear and Tear” on the controller (parts and components will deteriorate over time with use)
    • Damage to the controller after exposure to water or fire
    • Crushed, cracked, or deformed cases
    • Stick drift, stick jitter or malfunctioning analog sticks after 45 days past the built date specified on your warranty card
    • USB charging port issues
    • Wireless connectivity issues
    • Speakers/mic issues
    • Non-registering button issues
    • Light bar issues

If you are experiencing any of the above issues not covered under warranty, or your controller is currently out of warranty, we can still work with you. Please reach out to us at support@nagashock.com with a description of the specific issue you are experiencing, and our team will work with you and provide you with our recommendations for repair.

 

Rework Purchases

Rework warranty is only applied to parts that were modded during the Rework process; please note that Rework orders will not extend your warranty on parts that are original to the controller or those that were modded during your original order and were not modified during the Rework order. Only the parts that were modified during the Rework order will receive the following warranties:

Rework Warranty Terms of Coverage
Digital Click Triggers 3 months from the rework date specified on your warranty card
Digital Click Bumpers 3 months from the rework date specified on your warranty card
Back Buttons 3 months from the rework date specified on your warranty card
Tension Modifications 1 month from the rework date specified on your warranty card
Digital Click DPAD and/or Face Buttons 3 months from the rework date specified on your warranty card
Pro-Wire Modification 3 months from the rework date specified on your warranty card
USB Modification 3 months from the rework date specified on your warranty card

If, during the warranty period, you experience issues on parts that were not modded by our team per the Rework order, please refer back to the warranty coverage you selected on your original controller purchase. If you are experiencing any issues not covered under warranty or your controller is currently out of warranty, we can still work with you.  Please reach out to us at support@nagashock.com with a description of the specific issue you are experiencing, and our team will work with you and provide you with our professional recommendations for repair.

 

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