Terms Of Service

The following Terms of Service are applicable to Nagashock.com and Nagashock LLC (hereinafter Nagashock Gaming) products. By purchasing any of our products via our online store at www.nagashock.com (website) you fully agree to our Terms of Service. Our website is intended for use by individuals who are 18 years of age and older. If you do not meet the age requirements, please seek the help of a parent or guardian (adult) before using our website, otherwise please refrain from using our website or purchasing any of our products.

In our Terms of Service and throughout our website the words ‘Nagashock Gaming’, ‘we’, ‘us’ and ‘our’ will be used to refer to Nagashock LLC; the words ‘you’, ‘your’, ‘individual’ and ‘customer’ will be used to refer to the person(s) using or viewing our website, and to those who make a purchase of any of the products or services offered directly via our website. Please read carefully all the information listed in this agreement; we recommend that you familiarize yourself with all the content listed throughout our website.

Nagashock Gaming reserves the right to change and/or update all content on our website and our Terms of Service periodically, with or without notice, therefore you are responsible for reading all the information available on our website regularly. By continuing your use of our website and/or products and/or services, you fully acknowledge, understand, and agree to all our terms and conditions including after any changes and/or updates have been made.

By purchasing our products and/or services via our website you fully agree with the latest policies and information available on our website.

In order to protect our intellectual property, all our custom controllers may be equipped with temper-proof fasteners which are installed for the life of the controller. We will not honor requests to remove the temper-proof fasteners during and/or after expiration of your warranty. We reserve the right to withhold information pertaining to the temper-proof fasters and/or internal modifications on our products as well as all the information related to our engineering designs and the methodology used to modify Nagashock Gaming products. The Nagashock Gaming name, logo, website and products are either trademarks or registered trademarks of Nagashock LLC. Nagashock Gaming is not associated with any third-party company or website named under this agreement or throughout our website, therefore Nagashock Gaming is not associated with them or their liability.

We use payment gateways to process payment transactions for customer purchases. Nagashock Gaming and our personnel do not have access to see, manage, or retain any of your payment and financial information. You may contact your payment institution directly for any payment-related concerns. In no event shall Nagashock Gaming and/or our suppliers be held liable for any type of damages, including but not limited to damages in any way connected to the use of our products and services that may result in the loss data, profits, use of the product, physical harm or injury, or property damage. Our liability is limited to the value of the Nagashock Gaming product purchased directly via our website and not through a third-party vendor. Additionally, Nagashock Gaming`s management and its employees will not be liable for any type of damages, or for any damages in any way connected to the use of our products that may result in the loss of data, profits, use of the product, physical harm or injury, or property damages; this includes but is not limited to any liability that could occur from your use of any of our products purchased directly via our website, or for any other claim related in any way to your use of any of our products, including, but not limited to, any errors or omissions in content, or any loss or damage of any kind incurred as a result of the use of our website, or products, or any content posted or sent to you.

You will be required to create an account (or use your existing account) when purchasing any of our products and/or services. It is your sole responsibility to maintain accurate information on your account before the purchase of a product and/or service; please do not share any of your personal login information with anyone as you will be responsible for any loses or damages related to authorized and unauthorized use of your account on our website. Nagashock Gaming reserves the right to terminate or suspend your access to our website, and we may deny our products and services to you with or without notice. Price, specifications, availability, and terms of offers may change without notice. We reserve the right to cancel you order, in whole or in part, if the price is not valid or posted in error at the time of your order submission.

Your privacy is very important to us. Your personal information such as your name, mailing address, billing address, phone number, email address and custom controller order(s) details are collected at the time of purchase and will be kept confidential by our staff. Our team will not disclose any information pertaining to you and/or your order with anyone other than you. Our team will only discuss details about your order exclusively with you; for this reason, we may ask you to verify information to ensure we are talking to you, and for this purpose we may contact you by phone and/or email to authenticate any requests related to your order (for full details refer to our Privacy Policy). Failure to correctly answer the questions our team will ask will terminate any requests received to modify or cancel your orders. Requests to modify or cancel your order must be received within 48 hours of the original purchase date and must be made prior to the shipment of your product. Once your product has shipped, your order cannot be cancelled.

Nagashock Gaming is not responsible for any lost, misplaced, or stolen packages. We are not responsible for any weather-related delays or delays caused by the shipping provider`s means of transportation.  We package our products with extra cushion and care, but we are not responsible if your package has been damaged in-transit. Please check the spelling of the name and address you provide before you place your order as we are not responsible for any misspellings that may cause your package to be misplaced.  If you experience any issues with the shipping of your order or the condition in which your package arrived, please use the tracking number provided with your order completion information to contact the shipping company directly.

Our custom controllers are crafted to meet the individual specifications of each customer. We highly encourage utilizing our Rework service, which allows customers to modify and re-customize their controller’s mods before considering a return. In the event that you still wish to initiate a return, you are required to initiate contact with us via email within 5-days of receiving your order. Our team will promptly acknowledge your request and provide detailed instructions. Please note that customers are responsible for covering all shipping costs and must mail the controller(s) within 3-days of receiving approval to initiate the return. The customer must provide proof of shipping purchase by sharing the tracking information via email for their returned package. If the tracking information does not update within 3-days, it is understood the controller(s) has not been mailed within the specified timeframe, and the request for refund will be considered void and no further action will be taken. Upon arrival, the controller(s) will be inspected by one of our certified technicians. Controllers that have been opened, altered, or tampered with will not qualify for a return or a refund. The controller(s) should exhibit no signs of wear and tear, or physical damage. All approved returns are subject to a 25% restocking fee which will be deducted from your refund amount. Refund eligibility may also be affected by the condition of the returned item. Please note that custom graphics fees, expedited build time, and original shipping fees cannot be reimbursed. Approved refunds will be sent through the original payment processor used during order placement.

Unless explicitly stated otherwise, all content on this website is protected by copyright and constitutes the intellectual property of Nagashock Gaming, along with its affiliates and subsidiaries, all of which are safeguarded under copyright law. All rights are hereby reserved. The processes, products, services, Nagashock Gaming wordmark, Nagashock Gaming logos, and any other Nagashock Gaming trade names, taglines, or trade dress referenced on this website are either patents pending or registered patents, or they are pending or registered trademarks of Nagashock Gaming, its affiliates, or subsidiaries. Any mention of names of other companies and products on this website may be trademarks owned by their respective owners.

In accordance with our Terms of Services, you are prohibited from using our website or any portion of the content displayed for purposes that violate applicable the laws and policies established within your country of residence. You are prohibited from using our website or any portion of the content displayed for purposes that violate any international laws and agreements. You are prohibited from using our website to violate our intellectual property rights or the intellectual property rights of others. You are prohibited from using our website to propagate false or misleading information. You are prohibited from uploading or transmitting viruses or any other type of malicious software that could be used in any way to affect the functionality of our website or of any website; and/or to collect or track the personal information of others.

We reserve the right to report violations of prohibited uses of our website to the appropriate legal authorities, and you will be held responsible to the fullest extent permitted by applicable law. A breach or violation of any of the Terms of Service will result in an immediate termination of your account and the cancellation of your purchased services, warranties and/or orders. If you have any questions regarding our Terms of Service, please contact our team at support@nagashock.com